1. OVERVIEW
WiredWise ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand IT support services, website (https://wiredwise.com), mobile application, or interact with our customer support team.
By accessing our services, you agree to the terms outlined below. We handle your data with transparency and care, ensuring compliance with applicable privacy laws.
2. INFORMATION WE COLLECT
To deliver seamless IT support, we collect:
- Personal Details: Name, email, phone number, and billing/shipping addresses.
- Device & Technical Data: Device type (laptop, smartphone, etc.), operating system, hardware specifications, IP address, error logs, and diagnostic reports.
- Service Information: Details of technical issues, service history, session recordings (with consent), and support requests.
- Account & Payment Data: Username, password (encrypted), payment card details (processed securely via third-party gateways), and transaction history.
- Communications: Records of chats, emails, calls, and feedback submitted to our support team.
We only collect information necessary to provide our services and improve your experience. You have control over what information you share with us.
3. HOW WE USE YOUR INFORMATION
We use your data responsibly for the following purposes:
Service Delivery
Provide remote or on-site IT support and troubleshoot technical issues.
Payment Processing
Process payments and manage service subscriptions securely.
Communication
Send service updates, security alerts, or promotional offers (opt-out available).
Service Improvement
Enhance our services through diagnostics, analytics, and training.
We also use your information to secure our systems against fraud, unauthorized access, or cyber threats, and to comply with legal obligations.
4. DATA PROTECTION
Your security is our priority. We implement comprehensive measures to protect your information:
Encryption
Data transmitted and stored using AES-256 encryption
Access Controls
Role-based permissions limit employee access to sensitive data
Network Security
Firewalls, intrusion detection, and regular vulnerability scans
Employee Training
Strict confidentiality agreements and cybersecurity protocols
We ensure all third-party partners (e.g., payment processors) meet GDPR/CCPA compliance standards.
5. DATA RETENTION
We retain your information only as long as necessary for legitimate business purposes:
After service termination for legal/accounting needs
For payment records to comply with tax regulations
Anonymized data for service improvement
*Anonymized data cannot be traced back to individuals and is used solely for analytical purposes.
6. YOUR RIGHTS
You have significant control over your personal data:
Access & Portability
Access your personal information or request a copy of your data
Correction
Correct inaccuracies or update incomplete information
Deletion
Delete non-essential data (excluding legally mandated records)
Opt-out & Consent
Opt out of marketing or withdraw consent for recordings/diagnostics
To exercise these rights, contact us at privacy@wiredwise.com. We respond to all legitimate requests within 30 days.
7. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.
Important: We will notify you of material changes via email or in-app alerts. Your continued use of our services after such notification constitutes acceptance of the revised policy.
8. CONTACT US
For privacy-related inquiries or to exercise your rights:
Office Address
Corner 2, Kiganjo, Thika, Kenya
Phone
+254 717 340777
Website
wiredwise.vercel.appWe typically respond to privacy inquiries within 1-2 business days.
This Privacy Policy is effective as of 25th September 2024.
We regularly review and update our privacy practices to ensure compliance.