WiredWise - IT Solutions Thika

Privacy Policy

Last updated: 18th December 2024

Our Commitment to Your Privacy

WiredWise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services including web development, software solutions, IT services, and graphic design services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and company details
  • Billing and payment information
  • Project requirements and specifications
  • Design assets and creative materials for graphic design projects
  • Login credentials for project management systems

Web Development Specific Data

  • Domain registration details and hosting information
  • API keys and third-party service credentials
  • Website analytics and user behavior data
  • Database schemas and content management system data
  • Server logs and error reports

2. How We Use Your Information

For Service Delivery

  • Develop and customize web applications
  • Create graphic design assets and branding materials
  • Implement IT infrastructure solutions
  • Provide ongoing support and maintenance

For Communication

  • Respond to inquiries and provide quotes
  • Send project updates and milestones
  • Share design concepts and revisions
  • Send invoices and payment reminders

For Improvement

  • Analyze website usage patterns
  • Improve our services and user experience
  • Develop new features and offerings
  • Ensure security and prevent fraud

For Marketing

  • Send newsletters and updates (with consent)
  • Share case studies and portfolio items
  • Promote new services and offers
  • Request testimonials and reviews

3. Web Development & Hosting Data

For our web development services, we handle specific types of technical data:

Website Development & Hosting

  • Hosting Data: We use secure cloud hosting providers. Your website data is stored on encrypted servers with regular backups.
  • Domain Management: We assist with domain registration and SSL certificate installation. We never claim ownership of your domains.
  • Website Analytics: We may install analytics tools to monitor website performance. You can opt-out of analytics tracking.
  • Third-party Integrations: We integrate payment gateways, CRM systems, and other services. These services have their own privacy policies.
  • Data Backups: We maintain regular backups of your website for disaster recovery purposes.

4. Graphic Design Services Data Handling

For our graphic design services, we handle additional types of data:

Design Assets & Intellectual Property

  • We maintain strict confidentiality of all client design assets
  • Source files are stored securely and only accessible to project team members
  • All intellectual property rights transfer to you upon final payment
  • We retain backup copies for 12 months for revision purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Sensitive data is encrypted in transit (SSL/TLS) and at rest
  • Secure Development: We follow secure coding practices for all web development projects
  • Access Controls: Strict authentication and authorization mechanisms
  • Regular Updates: All software and servers receive regular security updates
  • Employee Training: Our team is trained on data protection best practices
  • Security Audits: Regular security assessments of our systems

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service Providers: Payment processors, hosting providers, domain registrars, and project management tools
  • Development Partners: Collaborators on specific web development projects (with your consent)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

Note: When we use third-party services for web hosting, payment processing, or analytics, these services have their own privacy policies which we encourage you to review.

7. Your Rights and Choices

Access and Correction

You have the right to access and correct your personal information

Data Portability

You can request a copy of your data in a structured format

Marketing Opt-Out

You can withdraw consent for marketing communications at any time

Data Deletion

Request deletion of your personal information (subject to legal requirements)

To exercise any of these rights, please contact us at dev.wiredwise@outlook.com

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

WiredWise - Thika, Kenya

Email

dev.wiredwise@outlook.com

Phone

+254 717 340777

Hours

Mon-Fri: 8:00 AM - 5:00 PM EAT

Emergency

24/7 for urgent web hosting issues

This Privacy Policy is effective as of 18th December 2024 and replaces any prior policies.